FAQ
Before you write — the answer may already be here
How exactly do you help shelter dogs?
Nasza Łapa is a shop, not a public fundraiser. Born in Poland, we use our sales of bracelets and pins to fund help for shelter dogs across Europe — starting in Poland, where we work with partners such as the Stowarzyszenie Oczami Zwierząt animal welfare association.
What we fund depends on current needs: sometimes food, sometimes vet treatment or equipment. Our actions in Poland are documented in our Help Diary (in Polish) — with the date, place and photos.
How long does delivery take and how much does it cost?
We ship orders within 24–72 hours (business days) and delivery usually takes 6–12 business days. You'll get a tracking number by email.
Shipping is free on orders over €39 (449 kr in Norway). Below that, the shipping cost is shown at checkout.
What if the bracelet doesn't fit or I don't like it?
You have a 30-day Satisfaction Guarantee. If something isn't right, email pomoc@naszalapa.pl — send the product back and we'll refund your money. This is in addition to your statutory 14-day right of withdrawal.
How can I pay?
Visa and Mastercard cards, Apple Pay and Google Pay — the methods available in your country are shown at checkout. Payments are handled by certified payment providers; we never see your card details.